FAQs FOR YOU
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover and Paypal.
Q: How many custom maps have you made?
A: Lots! Around 6,000. We love maps. We talk about maps, dream about maps, joke about maps, write haiku poems about maps, and create unique maps each and every day. We have made thousands of custom maps and have thousands of happy clients around the world.
Q: What is your turn around time for custom orders?
A: Most of our orders are custom designed and made, and they are created in the order that they were received. Depending on the volume of orders, it may take 3-4 business days after you order before a proof of your design is emailed to you. Once you see your proof, you can request changes until it is just right. Our designers and illustrators work extremely hard on each design with each buyer until you love it. Once the design is approved by you, we will ship the map out to you within 24-48 hours. Canvas products ship out after approval in 3-4 business days. Just found us and you are getting married this weekend? We got you covered, we offer RUSH service, which makes us cheetah fast.
Q: Can we get an order faster as my event is coming up?
A: The good news is...YES! A select number of rush orders are available for a $20 rush fee. Add this RUSH fee to your checkout. You will receive your proof within 24-48 hours from the time of purchase, rather than 4-5 business days. We will always let you know if we are unable to meet your deadline depending on the volume of orders we have. We are really awesome with deadlines. Consider us deadline ninjas.
Q: What happens if I provided the wrong information for my custom order?
A: We'd love to be able to wave our magic wands from our studio and POOF the mistake would go away on your precious map, but until that exists, we do have a policy for this issue. If upon receiving your custom map, you realize that there is an error; either you approved the proof of the map with the error, you missed adding something you needed in the design or you gave us the wrong information or spelling; we can work this out. Hey it happens. We've had brides misspell their new hubby's name on their custom guest book. Who knows maybe they just met. (We are not judging) And grooms who didn't know which date they were getting married when they ordered a map for their honey. Hmm... (Again, no judging from us) You can purchase a new map replacement at a fee of 30% of the original value of the map plus the new shipping fees and a shiny, new map will be sent out to you, judgement free. We can not replace the map without some compensation to reproduce it. The moral of the story is to review your custom orders...very carefully.
Q: What happens if my order arrives damaged?
A: On rare occasions, packages can be damaged. We carefully package the prints with a backer, cello bag and a stay flat mailer marked DO NOT BEND. Larger maps are shipped in a cello bag and in a very sturdy mailing tube. If your item arrives damaged, send us a photo of the damage and we can ship out a new one for no extra charge to you. A good note is that this rarely happens. So if your postal worker accidently backed up on your shipping tube with their truck, rest assured that we will tend to you quickly.
Q: Are there any taxes I should expect if I order?
A: Since our design studio is in Minnesota, USA, if you live in the state of Minnesota, you will be charged MN sales tax on your purchase.
If you are ordering outside the USA, residents of many countries may be required to pay for customs or import taxes (VATs) before your merchandise you ordered is released to you from the customs department. These taxes tend to be based on the value of the item you bought. These charges are from your government and are the buyers responsibility to pay. If you choose not to pay these charges, we will not be offering a refund for your item if it is returned to us. Rather if you want your package resent, you will need to repay the shipping fees. We are also not legally able to mark our merchandise items as 'Gifts' on the customs forms so that you do not pay these custom fees. ( We are nice, law abiding artists)
Q: How long does it take to receive my order?
A: All items are shipped from our design studio in Minnesota, USA.
For all paper items shipped within the USA we use the USPS. We ship using Priority mail, as they are treated the nicest by the USPS. Priority mail typically is delivered in 2-3 business days. The USPS does not guarantee Priority mail in that window, but most shipments to get delivered in that range. We also offer USPS Overnight shipping. Most places in the USA can get an item delivered in 24 hours using this service. There are some locations that the USPS deems as a 2-day delivery for the Overnight Service. Priority and Overnight Shipping services come with a tracking number.
The larger framed maps and canvases are shipped using Fedex. You will receive a tracking number for your items shipped using Fedex.
Q: What is your return policy?
A: After you place an order for a custom item, we create the design and then email you the proof to review. At that time you can request any changes until the map is just what you want. We work very closely with each buyer until you love your design. We only ship the map out when the buyer approves it. If for any reason during the design/revision process, you just aren't feeling it, we can then offer a full 100% refund if the map hasn't shipped out. (Now that is an awesome policy, we know!) We are thrilled to say in almost 6,000 orders, we have only been asked to refund one buyer who couldn't decide what they wanted. We are totally confident we can come up with something really awesome for you. Once custom designed orders are shipped, all sales are final.
All non-custom items can be returned to us for a refund. Shipping costs are not refundable. Your item needs to arrive back to us in the original condition it was sent. Please notify us of your intent to return your item. Returned items must be sent back to us within 15 days of receipt. Your refund will be processed, once the original unused item is returned to us in the same condition it was sent. Clearance items may not be returned.
Send your order, along with the original packing receipt to:
Here and There Shop.
2132 Kings Terrace
Woodbury, MN 55125
Refunds may take up to 10-14 business days to post to your account due to varying process times by providers. Let us know if you do not see the credit posted to your account after this timeframe.
Q: I never received my order. What do we do?
A: Domestic packages are considered lost by the US Postal Service after 30 days from shipment date. Most Canada and International packages are considered lost after 45 days from shipment date. Some countries consider a package lost after 60-120 days.
Let us know if you haven't received your item. We can make a formal inquiry with the shipping service after the exemption days have passed. We will replace the missing item if the inquiry does not turn up your item.
Q: Do you ship internationally?
A: Yes, to every square corner of the globe. There are 4 options for shipping items internationally.
1) FIRST CLASS (delivery varies from 2-4 weeks)
1) PRIORITY(delivery in 7-12 BUSINESS days)
2) PRIORITY EXPRESS (delivery in 3-6 BUSINESS days)
3) GLOBAL EXRESS (delivery in 1-3 BUSINESS days)
If placing an order to be shipped outside the USA, all paper items currently have First Class International Service. Depending on where you are this could take 2-4 weeks to arrive, if sent with First Class service. The packages can sit at Customs before being processed. We like to think of ourselves as super heroes sometimes, but we have no super hero powers at all when it comes to making Customs or the mail delivery people get your package to you faster than they are going to. First class service with the United States Postal Office(USPS) does not give tracking numbers for this service. First class international is the most affordable way to ship internationally.
International services: Priority, Priority Express and Global Express do come with tracking numbers. Most of the time Priority, Priority Express and Global Express arrive in the window the USPS states. On rare occasion they do not arrive in the window. We wish we could guarantee these service 100%. It is best to order as soon as you can, to allow extra time needed for the international shipping and customs processing.
INTERNATIONAL VAT TAXES:
If you are ordering outside the USA, residents of many countries may be required to pay for customs or import taxes (VATs) before your merchandise you ordered is released to you from the customs department. These taxes tend to be based on the value of the item you bought. These charges are from your government and are the buyers responsibility to pay. If you choose not to pay these charges, we will not be offering a refund for your item if it is returned to us. Rather if you want your package resent, you will need to repay the shipping fees. We are also not legally able to mark our merchandise, items as 'Gifts' on the customs forms so that you do not pay these custom fees. ( We are nice, law abiding artists)
Have any other questions or concerns? CONTACT us and we would be happy to answer them.